Customer Service Policy

At Linna Luxe, exceptional service is at the heart of everything we do.
We believe that every interaction — from your first visit to the moment your order arrives — should reflect our brand’s values: elegance, trust, and personalized care.

Our Commitment

Our customer care team is dedicated to providing a seamless experience before, during, and after your purchase.
We strive to:

  • Respond to all inquiries within 24 business hours;

  • Offer clear and transparent communication about orders, returns, and product information;

  • Provide tailored assistance with sizing, availability, or product recommendations;

  • Ensure that every issue is handled with professionalism, empathy, and discretion.

Availability

Our Customer Service operates Monday to Friday, from 9:00 AM to 6:00 PM (CET).
During weekends or holidays, responses may take slightly longer, but every message will be answered as soon as possible.

Contact Channels

For assistance, you can reach us through:
📩 Email: support@llxsneakers.com
📱 Instagram: @llx_sneakers
We recommend email for order-related inquiries to ensure proper tracking and follow-up.

Service Excellence

All Linna Luxe representatives are trained to uphold our core standards of service:

  • Courtesy: Every interaction should feel personal, calm, and respectful.

  • Precision: We provide accurate and transparent information at all times.

  • Efficiency: Our goal is to resolve every request quickly and effectively.

Feedback & Continuous Improvement

Your feedback is invaluable.
We continuously evaluate our service performance to improve your experience and maintain the level of excellence that defines Linna Luxe.
If you have suggestions or feedback, please contact us directly — we listen and evolve with our clients.

Our Promise

Every message matters.
Every order receives attention.
At Linna Luxe, customer service is not a department — it’s part of our DNA.