Return & Exchange Policy

At LLX Sneakers, every pair is carefully inspected, packaged, and shipped to ensure quality and authenticity.
However, if your order doesn’t meet your expectations, we’ve made our return and exchange process simple, transparent, and fair.

Eligibility

You can request a return or exchange within 7 calendar days of receiving your order.
To qualify, the product must meet all of the following conditions:

  • Be unused, unworn, and in original condition;

  • Include all tags, packaging, and accessories intact;

  • Be returned in its original box, placed inside a protective shipping bag or box.

Items that show signs of wear, dirt, or damage will not be accepted.

⚠️ For hygiene reasons, accessories (such as socks, caps, or insoles) cannot be returned or exchanged once opened.

Return Process

  1. Contact our support team at support@llxsneakers.com within 7 days of delivery.

  2. Include your order number, reason for return, and clear photos of the product and packaging.

  3. Our team will review your request and send detailed instructions for the return.

Once the product arrives at our facility, it will be inspected within 3 business days.
If approved, you will receive confirmation by email regarding your exchange or refund status.

Exchange Options

If the requested size or item is available, we’ll proceed with an exchange shipment at no additional cost.
If the item is out of stock, you can choose between:

  • A store credit valid for future purchases; or

  • A refund to your original payment method.

Return Costs

  • Returns for defective, damaged, or incorrect items are fully covered by LLX.

  • Returns due to size change or preference are accepted, but shipping costs are the customer’s responsibility.

We recommend using a tracked shipping service to ensure the item reaches us safely.

Refund Timing

Refunds are processed after inspection and approval.
Once approved, funds are returned to the original payment method within 5–10 business days, depending on your bank or payment processor.

Please note: Original shipping fees (if applicable) are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with clear images of the issue.
Our team will prioritize your case to arrange a replacement or full refund.

Important Notes

  • Items returned after the 7-day window will not be accepted.

  • LLX reserves the right to refuse returns that do not comply with the policy.

  • Refunds and exchanges are only processed for purchases made directly on llxstore.com.

We’re Here to Help

📩support@llxsneakers.com
📱 Instagram: @llx_sneakers
Our customer care team is available Monday to Friday, 9 AM – 6 PM (BRT) to assist you with any return or exchange inquiries.

LLX Sneakers — premium sneakers, handled with care from checkout to your doorstep.