Shipping Policy

At LLX Sneakers, our goal is to deliver your order safely, quickly, and with the same attention to detail that defines our brand.
Every pair we ship goes through a quality inspection and authentication process before leaving our facility, ensuring that you receive an authentic and flawless product.

1️⃣ Shipping Coverage

We currently ship to all countries within the European Union (EU) and the European Economic Area (EEA).
International delivery outside of Europe may be available upon request — please contact our support team for details before placing your order.

2️⃣ Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Once your order has been dispatched, you will receive an email confirmation containing your tracking number and courier details.

  • Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, collection launches, or sales events, processing times may extend slightly.

3️⃣ Shipping Options

We offer two delivery options to ensure flexibility for our customers:

Standard Shipping (Free)

  • Cost: Free of charge on all orders across Europe.

  • Estimated Delivery Time: 7–20 business days depending on destination and local courier network.

  • Tracking number provided via email once your order ships.

Express Shipping

  • Cost: Calculated automatically at checkout based on your location.

  • Estimated Delivery Time: 5–10 business days.

  • Priority handling and faster courier service.

All deliveries are insured until they reach your address.

4️⃣ Tracking & Notifications

Once your order leaves our warehouse, you’ll receive:

  • A tracking link to monitor the shipment in real time;

  • Email notifications at every key stage (dispatch, transit, and delivery).

If you experience any issues with tracking, contact us at support@llxsneakers.com, and we’ll assist directly with the courier.

5️⃣ Shipping Partners

We collaborate exclusively with trusted international carriers, such as:
DHL, UPS, DPD, and GLS, depending on your country and service availability.
All partners comply with EU logistics and data protection standards.

6️⃣ Delivery Terms

  • Deliveries are made Monday to Friday, during local business hours.

  • A signature may be required upon delivery for security reasons.

  • Please ensure your shipping address and contact information are correct — LLX is not responsible for delays or losses caused by incorrect or incomplete addresses.

If the courier fails to deliver due to absence or wrong address, re-delivery costs may apply.

7️⃣ Customs & Import Duties

For EU customers, all prices on our website include VAT — there are no additional customs fees.
For customers outside the EU, import taxes or duties may apply, depending on the destination country’s regulations.
These charges are the customer’s responsibility and will not be covered by LLX.

8️⃣ Damaged or Lost Packages

If your package arrives visibly damaged or appears tampered with, please refuse delivery and contact us immediately.
For lost shipments, LLX will open an investigation with the courier and replace or refund your order once confirmation is received.

Please provide photos of the packaging and product (if applicable) when reporting shipping issues to support@llxstore.com.

9️⃣ Delivery Delays

While we strive to meet all estimated delivery windows, delays may occasionally occur due to:

  • High-volume periods (sales or releases);

  • Customs inspections or border controls;

  • Unforeseen courier network disruptions.

LLX cannot be held liable for such delays but will assist you in resolving any issues with the courier.

🔟 Customer Support

For any shipping-related questions or concerns, please contact our team:
📩 support@llxsneakers.com
📱 Instagram: @llx_sneakers
Available Monday to Friday, 9:00 AM – 6:00 PM (CET).

We guarantee a response within 24 business hours.

LLX Sneakers — delivering authentic sneakers with precision, protection, and professionalism across Europe.